Amazon Web Services Inc. is adding more artificial intelligence features to its Amazon Connect service, which helps companies run their contact centers more efficiently. The update was detailed today ...

Amazon.com Inc.’s cloud unit is launching AI tools for medical practices, the company’s latest effort to broaden the reach of its cloud-computing business into workplace applications.

AWS recently announced a significant expansion of Amazon Connect, introducing generative AI capabilities, Salesforce integration and enhanced security features to advance customer engagement, ...

Amazon Web Services (AWS) has introduced Amazon Connect Health, a new agentic AI solution designed to automate routine administrative tasks across healthcare systems. The platform aims to handle ...

The contact center industry is grappling with how to effectively incorporate artificial intelligence (AI), especially as new AI agents are on the horizon. Many legacy systems require extensive ...

Forbes contributors publish independent expert analyses and insights. Victor Dey is an analyst and writer covering AI and emerging tech. AWS signals a competitive posture in the CCaaS market with new ...