Customer service in travel is at an all-time low. The Department of Transportation received a record number of complaints last year. You can manage bad service by questioning your loyalties, ...

Oh, the lengths some people will go to get better customer service. Like recording phone calls with a customer service agent. Robert Grunfeld, who had a ticket on a United Airlines flight from Newark, ...

You have a problem with your cell phone provider. Or your printer. Or your cable provider. So, you turn to customer service for help. Press one. Press two. Try to talk to a human, but you can’t. My ...

Forbes contributors publish independent expert analyses and insights. Shep Hyken is a customer service/CX expert, author & keynote speaker. There are two reasons your customer service is unforgettable ...

Stop the churn caused by bad customer service, which is endemic to many businesses. Here are five secrets for where to look for lapses and how to address them. Consistently deliver personalized, ...

If you think customer service is a joke, you’ve probably been traveling recently. I have. I lost my credit card last week while I was on the road. My bank, which promised me a replacement card by the ...