In addition, modern help desk systems offer tools based on artificial intelligence (AI) and integrations with other business software, such as customer relationship management (CRM) systems. These ...

In the world of software development, the debate between open-source and proprietary software has been ongoing for years. While both have their merits, open-source software is increasingly being ...

Dirk-Peter van-Leeuwen is the CEO of SUSE, a global leader in innovative, reliable and secure enterprise open source solutions. Monoculture has drawbacks—not just in agriculture but also in IT.