Cloudflare has introduced "Friendly Bots," a new way to verify an online bot's identity. Bots are applications designed to automatically perform specific, repetitive tasks online without the need for ...

Learn how to bypass frustrating AI customer service chatbots and reach a human by using specific trigger words and calling ...

The Internal Revenue Service unveiled a new artificial intelligence system it says will cut wait times to resolve simple tasks and improve customer service. The technology enables the new phone system ...

Vendor says new service will offer insights into bot security threats and remediation advice based on marketplace research and dark web chatter. Cybersecurity vendor Netacea has announced the launch ...

Microsoft launched its Azure Bot Services today to give bot creators the option to move their bots into the cloud and let Microsoft handle server and storage issues, the company announced today. Alexa ...

COLUMBUS, Ohio--(BUSINESS WIRE)--Blue Diamond Growers recently launched a new customer self-service chatbot on its website, www.bluediamond.com, using AI-driven virtual agent technology from Astute.

Robots have taken over customer service jobs to replace humans in the alternate universe of Customer Service Bot’s Rules for the Drive-Thru, written by Cinna Jude and directed by Krystal Glover. The ...

Those who dread signing cards need not fear, a flower delivery service has launched an AI bot that can write poems and songs for Mother’s Day. Dubbed the "MomVerse," 1-800-FLOWERS.COM says the chatbot ...