David Pogue is a six-time Emmy winner for his stories on "CBS Sunday Morning," where he's been a correspondent since 2002. Pogue hosts the CBS News podcast "Unsung Science." He's also a New York Times ...
Insurance brand Aflac is piloting generative AI company-wide, including integrating it into its call center. SVP Keith Farley ...
HOUSTON--(BUSINESS WIRE)--RingIQ.ai has launched a new AI service to help answer patient phone calls. RingIQ.ai artificial intelligence learns individual office appointment policies, exam types, ...
The day the Oklahoma Tax Commission (OTC) launched its new cloud-based call center, its Taxpayer Resource Center processed 105 more calls than usual and reduced its time to write call summaries. The ...
In the last five years, there has been a palpable shift in customer service standards—in contact centers especially, but not exclusively. Not that long ago within contact centers, the standard for ...
Missing a client call can mean missing a case. Potential clients often contact multiple firms and hire the first one that responds with confidence and speed. But attorneys are in court, in meetings, ...
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