Healthcare call centers perform vital functions such as connecting patients to caregivers and managing scheduling, billing, and triage requests. Despite playing such a crucial role, the call center is ...

With recent regulatory developments in the industry and routine call center functions moving to offshore teleservices vendors, there is no time like the present for the Call Center Research Laboratory ...

The Dollar Thrifty Automotive Group, parent of the Dollar and Thrifty car rental firms, has tapped PRC, a customer relations firm, to handle its call center support services beginning in April. Under ...

From staffing to CRM integration, here’s how to run a high-performing call center that drives real business outcomes. Call center management is the backbone of effective customer service operations.

Expedia Corporate Travel recently revealed plans to bring some of its call center functions back to the U.S. from Manila, Philippines, where they had been handled by PeopleSoft. That decision closely ...

Advances in call center hardware and software technology have enabled support teams to cut down many common call center issues. Of all the businesses affected by the COVID-19 pandemic, call centers ...

Companies currently invest a lot of money in target markets to generate potential customers’ interest in products and services. But after they achieve a sale, they often frustrate customers by not ...

SINGAPORE--The call center industry in Asia Pacific will sustain growth over the next 5 to 6 years despite the worsening economic climate and the aftermath of the terrorist attacks on US soil in ...