How to Start Working as a Call Center Agent From Home Your email has been sent A dependable call center agent is always in demand. Learn how to find remote work, show your qualifications, and start ...

The pandemic taught us all how to work differently. This includes call centers, which have had to adapt to managing agents from afar. The change in the work environment requires new behavior, ...

To continue reading this content, please enable JavaScript in your browser settings and refresh this page. Preview this article 1 min Cincinnati-based call center ...

Pitch Perfect Solutions is about to hire its 1,000th employee. What makes this milestone interesting is how the company reached it without having an office. Boris Shvarts founded Pitch Perfect ...

CLEVELAND, Ohio — You can live in Cleveland, hours away from Discover’s call center in Franklin County, and the company will still hire you. That’s because the credit card company is letting thousands ...

Early last year, when Tabatha Curtis left her server job at Cracker Barrel to care for a daughter with health issues, her prospects for finding a position that would allow her to work from home seemed ...

Forbes contributors publish independent expert analyses and insights. I write about the economics of AI. Working in a call center is no walk in the park. Agents deal with a constant influx of calls, ...

Armen Kirakosian remembers the frustrations of his first job as a call center agent nearly 10 years ago: the aggravated customers, the constant searching through menus for information and the notes he ...

A college degree is a great asset when looking for a work at home job, and statistics show that people with higher levels of ...

Discover the best call center training software this year. Compare features, pricing, pros, and cons to find the best fit for your needs. From internal knowledge to call etiquette and system features ...