NORTH SALT LAKE CITY, Utah -- Customer service in the convenience store business isn't just about serving the people that buy a fountain soda or a gallon of gas. It's also about servicing the managers ...

It's rare when it happens, but when miscalculations enter a call center the results can be catastrophic. Curt Barry, president of F. Curtis Barry & Company, a Richmond, VA, operations and fulfillment ...

I am currently employed as an operations manager at a call center in Taguig City. I sometimes find myself working beyond my regular duty schedule. Even though I am highly paid as a manager, I still ...

Like many companies, COLA, a nonprofit firm that offers accreditation, consulting, and education services to clinical labs, was initially apprehensive about positioning its entire contact center staff ...

In a little more than a year, 24-year-old Devoun Rushing has gone from working at Olive Garden to a management role in one of southeast Michigan's faster-growing office jobs: the call center. The ...

Customer interactions don't necessarily end after the caller and the agent disconnect the line. In many call center scenarios, agents may spend a few seconds or even minutes inputting final data into ...

The ability to attract, retain and develop talent through strong recruitment, training and employee satisfaction programs is crucial in order to prosper in competitive environments like the Las Vegas ...