Add Yahoo as a preferred source to see more of our stories on Google. The operator of a group of boiler room-style call centers in Everett faces up to 20 years in prison for defrauding more than 1,000 ...

It’s a nervy time to be a frontline worker in a call center or back-office hub. Startups are advertising ‘AI employees’ and the likes of venture capital firm Andreessen Horowitz are talking of AI ...

Teleperformance, the world’s largest call center operator, is relying on artificial intelligence technology to “neutralize” the accents of English-speaking Indian customer service agents in real time ...

AurionX Launches the First AI-Managed Call Center—Always-On Voice Agents at $0.12/Minute, Backed by 50+ Years of Operator Expertise New managed service answers inbound calls, qualifies leads, and ...

Forbes contributors publish independent expert analyses and insights. I write about the economics of AI. Working in a call center is no walk in the park. Agents deal with a constant influx of calls, ...

The operator of a group of boiler room-style call centers in Everett faces up to 20 years in prison for defrauding more than 1,000 homeowners who faced foreclosures, the Department of Justice (DOJ) ...