PROVIDENCE – Vendors working for the state have set up a call center to answer customer questions following the cyberattack earlier this month on Rhode Island’s public benefits computer system in ...

Account security exists for a reason. The following story involves a call center agent attempting to verify the identity of a customer who called in. She gave the customer multiple ways to verify, but ...

Throughout the year, Thor Dunn’s call center gets 42,000 calls a month from taxpayers. But during peak tax filing months, his call volume spikes by over 50%. The deluge of questions about California’s ...

WASHINGTON — For D.C. Mayor Muriel Bowser, Wednesday's grand opening of a new 911 dispatch center was more about assurances than turning a new leaf on past failures. The re-opened Public Safety Call ...

5 Types of Call Centers to Attract and Serve Your Customers Your email has been sent Discover how you can leverage different types of call centers to improve customer support and enhance operations.

Call centers have long been front and center in providing customer service and support — in fact, IBIS World estimates that there are 36,787 customer care centers employing 305,000 individuals in the ...