Session Initiation Protocol Recording, or SIPREC for short, defines the architecture, associated call flows, and metadata that can be used for call recording. "This call may be recorded for quality ...

If you’ve ever had the feeling that the customer service representative at the other end of the toll-free number was not really paying attention, you might be right. But they probably won’t get away ...

eSpeaks’ Corey Noles talks with Rob Israch, President of Tipalti, about what it means to lead with Global-First Finance and how companies can build scalable, compliant operations in an increasingly ...

TEMPE, AZ -- (MARKET WIRE) -- 06/15/10 -- Resellers and analysts are applauding the new release of the Talkument® and Tracer version 6.1 call recording solutions from OAISYS®, a leader in business ...

Call center quality assurance (QA) software — and its enterprise counterpart, contact center quality assurance software — have become essential for businesses that want to provide consistently high ...

If you’re experiencing difficulties with recording calls on your iPhone, rest assured that you’re not the only one facing this challenge. Many users encounter issues with this feature, which can arise ...

One of the many cool things about IP-based soft phone technologies like Skype is that they make it easy to record phone calls to an MP3 or WAV file on your computer. It’s a useful capability. How many ...

Struggling to choose the best call center software for your business? Compare top options to find the solution that fits both your team and budget. There are dozens of call center solutions available ...

AMSTERDAM, September 1, 2010 /PRNewswire/ — CyberTech, the world's fastest-growing and 2nd largest compliancerecording provider, has announced the immediate availability of CyberTechMAX, an unlimited ...

The 5 Best Call Tracking Software (Low Spend, High Return) Your email has been sent Giving attribution to the marketing channels that bring in callers is a must for maximizing ROI. Call tracking ...

A new Google policy will effectively ban call-recording apps from the Play Store starting next month. Under the change, spotted earlier by Ars Technica, call recording will no longer be allowed via ...