AI contact centers are reshaping how healthcare organizations handle patient communication. Here is what the shift means for ...

Squibit introduces scalable IP PBX systems to enhance business communication, improve call routing, and support growing ...

Comtech Telecommunications Corp. (NASDAQ: CMTL) ("Comtech" or the "Company"), a global communications technology leader, ...

The ability to route calls might seem mundane when compared to the dangerous drama of fires, earthquakes and other disasters. But for Tina Mathieu, deputy director of the Utah Communications Authority ...

Call Center: What's the real value of IP in the call center? Is it something that managers and in-center personnel need to worry about? Brian Spraetz: IP technology offers the call center specific ...

Getting your Trinity Audio player ready... Verizon announced Wednesday that it will work with Denver and other cities across the United States to install upgraded 911 call-routing in the wake of the ...

AT&T is launching location-based routing of wireless 911 calls to the appropriate call centers across the US, it announced. The company says it'll be the first US carrier to "quickly and more ...

Call Center: What's the real value of IP in the call center? Is it something that managers and in-center personnel need to worry about? Kevin McPartlan: The value of IP, specifically VoIP, in the ...

AT&T today announced the launch of a new location-based routing system for emergency calls in the United States, with the system designed to transmit wireless 911 calls to the appropriate 911 call ...

The Called Party Transformation will prefix the digits 1212 to the 551-XXXX dialed string so an 11-digit long distance number can be routed to the PSTN service provider. What are some other ways that ...