TechRepublic

6 Ways to Automate Key Elements of a Call Center Workflow

6 Ways to Automate Key Elements of a Call Center Workflow Your email has been sent Small improvements to your call center workflow can lead to big wins. Learn how to ...
TechRepublic

4 Steps to Improve Call Flow from Greeting to Resolution

4 Steps to Improve Call Flow from Greeting to Resolution Your email has been sent A well-designed call flow is great for customers and agents. See if your call flows are as efficient as possible and ...
CMS Wire

What Is Automatic Call Distribution (ACD)? A Complete Guide

Whether managing a small help desk or a global contact center, understanding ACD is essential for optimizing customer and service excellence. Automatic Call Distribution (ACD) is the backbone of ...
Destination CRM

Transera Adds Call Center Management and Administration from within Salesforce

Transera today announced deeper integration with Salesforce through the Transera Call Center App for the Salesforce Sales and Service Clouds. The availability of this new app means that contact ...