Live chat software is more than a messaging window on a website; it's a productivity and quality assurance tool that can help your organization maximize its resources. Companies looking for a live ...

The technology for adding video and audio chat abilities to Web apps is now built into a customer-chat product from TokBox used by Doritos, Diet Coke, and more. Microsoft doesn't like WebRTC, though.

Microsoft has announced that Bing Chat is getting support for third-party plugins. OpenTable and Wolfram|Alpha will be the first plugins available. Developers will be able to create third-party ...

Buying for the first time? Know what your options are. Considering replacing what you have? You might just save 25% or more on licensing costs. Here's what to look for and 12 leading remote support ...

Providing excellent customer service requires reliable communication and timely responses. That can be easier said than done with so many communication channels to monitor, including phone, email, ...