Once upon time in a land as close as your nearest computer, you could call this thing called a help desk if you needed a fix with technical issues of one sort or another. Each manufacturer had its own ...

Justin Dover is a network administrator at Harpeth Hall School in Nashville, Tenn. He has presented at many conferences, including the Laptop Institute. Running an efficient computer help desk is a ...

Is there a site(s) I could review that goes over general methods for dealing with customers/solving their problems? Things like do's and do-not's in regards to interactions, questions to ask, steps to ...