Business Wire

Smart Communications Named Leader in Customer Communication Management by Omdia

NEW YORK--(BUSINESS WIRE)--Smart Communications™, a leading technology company focused on helping businesses engage in more meaningful customer conversations, announced today that it has taken one of ...

Rocket CRM Introduces Missed Call Text Back Feature to Support Timely Customer Communication and Workflow Automation

Los Angeles, California - March 24, 2026 - PRESSADVANTAGE - Rocket CRM has released an announcement outlining the ...
Business Wire

Global Customer Communication Management (CCM) Market Outlook to 2024 - A $4.04 Billion Opportunity, Growing at a CAGR of 16.88% - ResearchAndMarkets.com

DUBLIN--(BUSINESS WIRE)--The "Global Customer Communication Management (CCM) Market - Premium Insight, Industry Trends, Company Usability Profiles, Market Sizing & Forecasts to 2024" report has been ...
Business Insider

U.S. Customer Communication Management (CCM) Market is Expected to Reach US$1.06 bn by 2025 | TMR

The U.S. over the years has remained one of the early adopters of the latest technologies. On account of this, the demand for customized communication solutions is considerably high, rendering the U.S ...

Voiso and WeCare Group Collaborate to Support Scalable Customer Operations Across Distributed Teams

SINGAPORE, SG - April 01, 2026 - PRESSADVANTAGE - Voiso, a global provider of cloud contact center software, and WeCare ...
Finextra

Embracing the Future of Smarter Customer Communications Management Today

The Customer Communications Management (CCM) industry has been around for some time especially in Financial Services. Born out of a need for companies to be able to produce compliant, yet highly ...
Business Insider

Conga Positioned as a 2020 SPARK Matrix Leader for Customer Communication Management by Quadrant Knowledge Solutions

MIDDLETON, Mass., Feb. 2, 2021 /PRNewswire/ -- Quadrant Knowledge Solutions announced today that it has named Conga as a 2020 technology leader in the SPARK Matrix analysis of the global Customer ...
PR Newswire

Quadient is Positioned as a Leader in the SPARK Matrix™: Customer Communication Management (CCM) 2025 by QKS Group

The QKS Group SPARK Matrix™ provides competitive analysis and ranking of the leading Customer Communication Management (CCM) Software vendors. Quadient, with its comprehensive technology and customer ...
Destination CRM

Customer Communications Management to Be a $1.2 Billion Market by 2026

Research firm Acute Market Reports expects the customer communication management (CCM) market to to cross the $1.2 billion mark by 2026. The overall CCM managed services market is mainly driven by the ...
Forbes

How Small Businesses Should Adapt Their Customer Communication This Year

While the way businesses connect and communicate with their customers has evolved rapidly over the past decade, 2020 quickly ushered in a new, almost entirely virtual era of customer communication ...
Chief Marketer

The Ignoble Art of Customer Elimination Management

During what seemed to be a golden era for would-be management experts, an acronym rocketed to the top of the consultant-heap: CRM has made piles of money…for vendors of CRM software. For buyers of ...