Businesses that provide after-sale support for their products--and after-sale maintenance of their customer base to encourage repeat sales--need a method of tracking customer service contacts. This ...

Salesforce architect Ranjith Kumar Kollu designs scalable, automated CRM systems that replace manual workflows with ...

Every second of every day, companies are inundated by massive volumes of data from diverse sources: sensor data, clickstream data, location data, social data, video data, and so forth. But the pace at ...