At my company Amerisleep, customer service is the largest department at our headquarters. Within it, we also invest a lot into the technology that powers our customer interactions and the training our ...

When county officials closed off North Carolina’s Outer Banks to visitors and nonresident property owners in March 2020, Clark Twiddy, president of the local vacation rental management company Twiddy ...

Successful companies usually have one common thread: great customer service. They have figured out it is better to play offense on their customers questions and concerns than play defense on their ...

In Aesop’s fable “The North Wind and the Sun,” the two forces of nature argue over who is stronger. To settle the debate, they test their power on a passing traveler by trying to remove his cloak. The ...

Ryan Petersen has worked in publishing for more than two decades, most of it spent creating award-winning content and strategy for CDW’s family of tech magazine brands. As editor-in-chief, he works ...

The pandemic threw customer service into the spotlight, even as the industry faced challenges alongside the rest of the world. But as the pandemic starts to subside and the dust starts to settle, ...

As technology grows, e-commerce is quickly becoming the norm. At Success Skills we believe people like to buy from people. Before a customer ever goes to the Internet, they have probably had some ...

What do you do when you are subjected to unacceptable customer service? Well, that depends on whether you’re dealing with a competitive business or a monopolistic governmental agency. With a ...

GRAND RAPIDS, Mich.--(BUSINESS WIRE)--Priority Health, a nationally recognized nonprofit health plan serving more than 1.3 million members, is being recognized for its best-in-class customer service.

It’s easy to point fingers when something’s not going well. Take, for example, negative customer feedback about a product or service. When it comes in, who’s responsible? Is it Marketing’s fault for ...

With the construction market booming and labor and materials becoming more expensive, construction companies are under immense pressure to do more with less. But alongside investment in talent and ...