Forbes contributors publish independent expert analyses and insights. Jack Kelly covers career growth, job market and workplace trends. Customer service workers have a challenging and mostly thankless ...

You probably already know the advice: “Don’t build until you talk to customers.” And yet here you are, with a Notion doc full of ideas, a half-built MVP, and a quiet fear that you’re still guessing.

If you’re applying for a customer service position, you should be prepared to defend your commitment to the profession and its values. That’s why most customer service interviews will throw at you the ...

You’ve probably felt it already. You have an idea that feels right, a few friends say it sounds interesting, and you keep tweaking a product in your head late at night. But when you try to explain it ...