Customer service at the Commonwealth Bank (CBA) is still not making the grade despite an AU$1.5 billion, three-year transformation project nearing the end of its life, according to new CBA chief Ralph ...

AI can do a lot to improve customer service, such as handle high volumes of calls or requests for help, but be aware of the risks if not used properly. In our rapidly-evolving world, AI tools continue ...

Welcome to the May 18, 2022, edition of the No Jitter Roll, our regular round-up of news in the communication and collaboration space. Today, Vyopta boosts the features on its Intelligent Monitoring ...

eSpeaks’ Corey Noles talks with Rob Israch, President of Tipalti, about what it means to lead with Global-First Finance and how companies can build scalable, compliant operations in an increasingly ...

Here’s one more thing we can blame on the COVID-19 pandemic: the demise of customer service. Ask yourself, when was the last time you heard of a company working to improve their customer service? When ...

LAWRENCEVILLE, N.J.--(BUSINESS WIRE)--Billtrust (NASDAQ: BTRS), a B2B accounts receivable (AR) automation and integrated payments leader, has released new findings from a proprietary in-depth research ...