Business Journals Leadership Trust is an invite-only network of influential business leaders, executives and entrepreneurs in your community. To continue reading this ...

In this video, Entrepreneur Network partner Mike Phillips discusses what it means to offer good customer service. Sometimes, the customer service surrounding a product can trump the actual product's ...

In a time of unprecedented demand and increased adoption of online ordering, customer experience (CX) data has never played a more important role in increasing customer retention and ensuring ...

A customer-first business strategy that prioritizes exceptional service, empowers employees and leverages feedback can transform satisfied customers into loyal advocates, driving sustainable, ...

You may think it’s a simple matter of semantics, or maybe you’ve grown tired of hearing the debate over and over, but I think it’s important for any organization to revisit this issue regularly to ...

NASHVILLE, TN (2023) – Integrity Solutions, a global leader in sales and customer service training, announces the launch of its enhanced customer service training program guide, a step-by-step primer ...

To drive growth, companies should transform customer support from reactive to predictive and proactive. Using foresight, ethical data and strategic alignment can turn customer experience into a key ...

Customer support has become a crowded battlefield in enterprise technology as software vendors from Microsoft to Salesforce.com rush to arm organizations with tools to create one-stop service centers.

If you’ve ever noticed that millennials are very accommodating, you’re not alone. In fact, millennials themselves are picking up on the fact that they tend to prioritize everyone else and put their ...

Anne Edwards, an alumna of the Purdue University College of Health and Human Sciences’ (HHS) undergraduate and graduate programs in hospitality and tourism management, has translated her hospitality ...