Redmondmag.com

Microsoft Named a Leader in Forrester Customer Service Report

Customer Service Solutions, Q1 2026 report, as the firm doubles down on embedding AI across its enterprise software stack.

NiCE is the Only Vendor Named a Gartner Customers’ Choice in Voice of the Customer for Contact Center as a Service Report

NiCE (Nasdaq: NICE) today announced that once again it was the only vendor named a Customers’ Choice in the 2026 Gartner® ...
CMS Wire

71% of Consumers Say Calling Customer Service Is More Stressful Than the Problem Itself, Zingly Report Finds

SAN FRANCISCO, Nov. 21, 2024 /PRNewswire/ -- Zingly.ai, the GenAI and digital-first CX Center provider, released survey results indicating a critical gap in current customer experience offerings, ...
Business Wire

Cognigy Named a Leader in 2024 “Conversational AI For Customer Service” Report

SAN FRANCISCO & DÜSSELDORF, Germany--(BUSINESS WIRE)--Cognigy, a global leader in AI-powered customer service solutions, today announced it has been named a Leader in The Forrester Wave™: ...
CBT News

Shep Hyken on how customer experience drives loyalty in 2026

Shep Hyken explains how product quality trust and convenience drive customer loyalty in 2026 for modern businesses ...
Business Wire

Sprinklr Named a Strong Performer in Conversational AI for Customer Service Report

NEW YORK--(BUSINESS WIRE)--Sprinklr (NYSE: CXM), the unified customer experience management (Unified-CXM) platform for modern enterprises, today announced its recognition as a Strong Performer in The ...
MarketWatch

(PMZN) What Are the Top Customer Experience Trends for 2026? New Transcom Report Identifies Five Paradoxes CX Leaders Must Address

The MarketWatch News Department was not involved in the creation of this content. Denver CO., Jan. 22, 2026 (GLOBE NEWSWIRE) -- As enterprises evaluate how artificial intelligence will reshape ...