The money language pit The “How are you?” ping pong game The Tricky use of humor in customer service. As a customer service consultant and training designer, one thing I help my client companies to do ...

The difference between good and great is often determined by what you do to push yourself a little further than you thought possible. For home service business owners, being able to take your CSRs ...

Newsflash: ecommerce is on the rise, even if there has been a bit of a pullback lately, and the peak of the holiday season is now upon us. As the activity ramps up, so does the demand for high-quality ...

Opinions expressed by Entrepreneur contributors are their own. Positive customer service experiences can inspire emotional responses toward a business such as trust, gratitude and loyalty. Through ...

It seems like a law: to have to talk about “Customer Service” we have to mention the famous “Disney Experience”. We all come to mind the smiling team, the warmth of the attention, the patience, the ...

To improve retention rates, it is important to go beyond initial standard customer service by proactively building strong relationships. Here are five tips to get started. Customer service is defined ...

Creating the best team to support your business is not as simple as hiring experienced people. Rather, it takes thinking outside the box on where and how to look for new talent. The Fast Company ...

As a business owner, you know that providing excellent customer service is one of the most important things you can do to ensure your company's success. With utility companies, for instance, it is no ...

Good customer service teams can help maintain healthy customer relationships and build back any trust that may have been lost due to a poor experience. Conversely, a bad support team can have the ...