Zuper (https://zuper.co) is an intelligent field service management and customer engagement platform for organizations that features basic and optional customizable modules to facilitate optimized ...

While ERP excels at post-sale management, it leaves a critical gap in managing relationships that determine customer loyalty.

When she was hired by Tesla on a six-month contract in 2017, Denise Leleux didn't have a specific job title. But she was given a mission: Improve the customer experience at the electric vehicle ...

Customer service can make or break any business; it will either help your business grow or bring it crashing down. According to a study by the Wharton School: reducing customer attrition by five to 10 ...

Software stocks have been in sell-off mode in recent weeks on fears that new AI tools will uproot their longstanding business ...

I’m on the phone with a startup executive roleplaying as a frustrated customer, and a note along with a speedometer icon appears on my computer screen: Speaking slowly — You are speaking slower than ...