More businesses than ever are finding this the right time to invest in customer service training as we head into the post- (or, I should say, nearly post-) pandemic era. And they’re right to want to ...

Without good customer service it is nearly impossible to ensure a good customer experience. Customer service is a set of services and support that businesses offer customers before and after a sale.

FT. LAUDERDALE, Fla.--(BUSINESS WIRE)--iQor, a global leader in customer engagement and BPO solutions, is revolutionizing customer service with AI-simulated training. Integrated into iQor’s Symphony ...

NASHVILLE, TN, Nov. 14, 2023 (GLOBE NEWSWIRE) -- Integrity Solutions, a global leader in sales and customer service training, announces the launch of its enhanced customer service training program ...

Yup, ChatGPT is the real deal. A few months ago, I decided to dive into this whole AI revolution, and get myself up to speed on ChatGPT. I also wanted to get a sense of the role it might play in the ...

In the past month, I’ve been asked to write about the ROI on customer service training by three different publications. In one of the articles, I made a comment that resonated with many of the readers ...

SINGAPORE, Feb. 26, 2026 /PRNewswire/ -- While customer expectations evolve across sectors, training adoption is low. Only about a quarter (26%) of business leaders have sent staff for relevant ...

When you manage customers' questions and problems well, they reciprocate by coming back, spending more and becoming loyal to the brand. Is delivering good customer service worth the effort and expense ...

If there’s one thing I’ve learned over the last thirty years, it’s that generic customer service training doesn’t work. I’ve seen hundreds of generic programs – live, virtual and self-directed – that ...

Crisis Text Line agreed to start a "mission aligned" for-profit sister company, but the mission alignment quickly got out of whack. Credit: Vicky Leta / Mashable When Crisis Text Line gave its ...