Forbes contributors publish independent expert analyses and insights. I'm a customer experience consultant and customer service trainer. Apr 11, 2016, 01:26pm EDT Apr 12, 2016, 07:16pm EDT This ...

What is internal customer service–what’s a good, workable definition? As a customer service trainer and keynote speaker on internal customer service, let me share how I define this “what”–and, more ...

The interaction anyone has at any level with your employees, including you, gives a customer an opportunity to make a judgment about you, your company, and all companies like yours. I’m not just ...

OSLO, Norway--(BUSINESS WIRE)--In a powerful sign of how advanced training solutions can support the e-commerce industry, Attensi has successfully deployed a cutting-edge, gamified simulation training ...

Opinions expressed by Entrepreneur contributors are their own. In spite of the popularity of online shopping, most people still prefer talking to a live customer representative when they have ...

FORT BELVOIR, Va. -- Northern Regional Medical Command senior leadership attended a full-day of dignity and respect training May 13 to improve staff relationships and promote teambuilding as a means ...

James Chen, CMT is an expert trader, investment adviser, and global market strategist. David Kindness is a Certified Public Accountant (CPA) and an expert in the fields of financial accounting, ...