Note: This Sunday, I turn my column over to a local attorney. Our law firm perennially teaches continuing education courses in Southern Nevada about federal and state fair housing laws that affect ...

A customer service goal is a target that enables your company to measure its progress toward a long-term objective of achieving the highest level of customer satisfaction. You can use customer service ...

Success is subjective, and everyone defines it differently. So often when a company enters a service contract, the focus is exclusively on cost and delivery of a service but doesn’t define what a ...

The line between enterprise and consumer is fading as employees work from all manner of devices to access the on-premises, cloud and even consumer applications needed to get work done. But it’s ...

Human resource professionals define service objectives to describe the scope of services provided to employees. By meeting service objectives in terms of quality and timeliness, the HR function at a ...

Six panelists gathered to discuss the meaning of solidarity at Boston College and beyond on Thursday. Sponsored by the Arrupe International Immersion Program, “Solidarity at BC: For and With Others” ...