Last month Bill Gates worked a shift in customer service at his daughter’s startup. While some cynics might view this as a clever publicity stunt for a fledgling company , Gates has been taking the ...

It is no secret that customer service and customer support are equally critical with respect to enhancing customer satisfaction and brand loyalty and thus increasing profitability. Due to the creation ...

Brand Story – Oregon’s largest workers’ compensation insurer continues to serve workers and employers while advancing technology and remote work As businesses evolved over the past two years of the ...

Lobby groups for Internet service providers claim that ISPs’ customer service is so good already that the government shouldn’t consider any new regulations to mandate improvements. They also claim ...

Opinions expressed by Entrepreneur contributors are their own. Everyone has at least one cringeworthy customer service story. Sometimes it is amusing to learn about how a vendor and merchant botched ...