ZDNet

CX goes AI-first: NiCE's acquisition of Cognigy signals a major customer service inflection point

The B2B technology market has been in a state of deep freeze for well over two years, since the Fed began increasing interest rates, raising borrowing costs, and making funding more difficult. Mergers ...
Business Wire

Twilio Unveils Next-Generation Customer Engagement Platform Built for an AI and Data-Powered World at SIGNAL 2025

SAN FRANCISCO--(BUSINESS WIRE)--Twilio (NYSE: TWLO), the customer engagement platform that drives real-time, personalized experiences for today’s leading brands, kicked off its user conference, SIGNAL ...
eHotelier Insights

Bookboost launches AI Agent powered by Guest Data, bringing personalised autonomous service to hospitality

Bookboost, the hospitality Customer Data Platform, today announced the launch of AI Agent at ITB Berlin (Hall 8.1, Stand 130) ...
CMS Wire

Klaviyo Advances AI-First B2C CRM With the Launch of Marketing Agent and Customer Agent

The built-in agents plan and launch marketing campaigns in minutes, personalize every send, resolve customer requests, and keep humans in the loop BOSTON--(BUSINESS WIRE)--Today at its flagship event ...
Business Wire

Reltio Unveils Industry-First Solution to Serve Trusted, Unified Data in Milliseconds at Every Point of Engagement, Driving Customer Experience Excellence

REDWOOD SHORES, Calif.--(BUSINESS WIRE)--Reltio®, a leader in data unification and management, today announced the launch of the Reltio Lightspeed™ Data Delivery Network, a groundbreaking innovation ...
Morningstar

SPECTRUM MARKS ONE YEAR OF INDUSTRY-FIRST CUSTOMER COMMITMENT ACCOMPLISHMENTS

An improved customer experience, product and service enhancements, and faster and more reliable service with added value have driven meaningful improvements in customer satisfaction scores as measured ...
CRM Buyer

Customer Loyalty Hinges on Trust in a Privacy-First Era

While brands are chasing customer data to deliver more value, consumers are drawing firmer privacy boundaries, according to the PwC 2025 Customer Experience & Loyalty Survey. Results show a ...
CMS Wire

Is the CDP Still Queen? Exploring the Future of Customer Data

New privacy models, zero-copy activation and AI orchestration are rewriting the rules for how customer intelligence gets built and used. Customer Data Platforms (CDPs) were once hailed as the answer ...
Retail TouchPoints

Simon’s Media Division Debuts First-Party Customer Data Capabilities

Real estate investment trust and mall owner Simon has added new capabilities to its Simon Media & Experiences division, offering first-party customer data based on the millions of interactions that ...
FedScoop

How the Postal Service is putting data at the core of its ‘always on’ tech work

U.S. Postal Service CIO Pritha Mehra speaks during FedTalks on Sept. 18, 2025, in Washington, D.C. (Scoop News Group photo) Embracing a data-first approach has helped the U.S. Postal Service live up ...

Evok Restaurant Marketing Releases Comprehensive Guide on Restaurant Customer Retention Strategies

New resource helps restaurant CMOs transform first-time guests into loyal regulars through data-driven loyalty programs ...