The ability to understand another person’s experiences, emotions and point of view is essential for leaders trying to build relationships with colleagues, team members and clients. While demonstrating ...

Forbes contributors publish independent expert analyses and insights. Harvard instructor and bestselling author on leadership communication. Graduates from the class of 2025 are entering a tough job ...

I recently developed a leadership communication seminar for a large global organization. Upon seeing that my draft program included a session on empathy, the CEO reacted, “Oh, God! We all know empathy ...