In 2018, I was sitting at my desk at Alibaba’s Hangzhou headquarters at 10 PM during Double 11, China’s equivalent of Black Friday, when an engineer pulled me into a dimly lit conference room. What he ...
THE PIZZA HUT in Plano, north of Dallas, looks much like any other. Cars draw up at the drive-through window. Inside the restaurant, staff slide pizzas out of the oven into cardboard boxes. But this ...