Tanisha* was frustrated. Her boss wanted her to finish a job that any reasonable person would know would take at least a few weeks – but her boss wanted it by the end of the week. Ivar* and his ...

We all have times when we're shouldering the burden of a problem we can't solve right away. For example, you might receive a stressful letter on a Friday that requires calling a government office that ...

Learn how to slow down, challenge assumptions, and pinpoint what’s really going wrong. Corey Phelps, the dean of Penn State’s Smeal College of Business, says great problem solvers are hard to find.

Many leaders default to quick fixes — but some problems can’t be solved, only led. Here’s how to spot the difference and stop wasting time, energy and trust. Not all problems need quick fixes — some ...