BELMONT, Calif.--(BUSINESS WIRE)--Preferred Risk Insurance Services (PRIS), a professional services company and subsidiary of Warrior Invictus Holding Co., enables its employees and clients to stay ...
Insurance brand Aflac is piloting generative AI company-wide, including integrating it into its call center. SVP Keith Farley ...
When you have to call a customer service line, where's your patience on a scale of 1-10? "Most people start at a nine or nine-and-a-half," says Amas Tenumah, who wrote a book called Waiting for ...
When I started my first job in a call center 20 years ago, people were already talking about how technology and automated processes were on the verge of replacing human agents. Today, with artificial ...
Understanding your customers, listening to feedback and empowering employees with the right technology will go a long way to satisfying customer needs. It's a customer-centric world. The call center ...
Jeff Somers is a freelancer who has been writing about writing, books, personal finance, and home maintenance since 2012. When not writing, Jeff spends his free time fixing up his old house. He has ...
The pandemic forced people to rethink how they spend their time, who they spend their time with and what companies they do business with—and that includes their insurance carriers. Insurance ...
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