Buying a new car is like planning a wedding: stressful and expensive — and distracting from the day-to-day changes that are about to become your new normal. Data analytics firm J.D. Power tries to ...

Porsche is the number one ranking brand when it comes to the dealer service experience in the J.D. Power 2025 U.S. Customer Service Index (CSI) Study. The annual CSI study measures consumer ...

A vehicle’s price, specs, tech features and safety scores are usually the top considerations for a car purchase, but J.D. Power’s U.S. Customer Service Index Study reminds shoppers that the ownership ...

The growing volume of electric vehicles being serviced at dealerships has led to the first decline in service satisfaction in 28 years, according to the 2023 J.D. Power U.S. Customer Service Index ...

Customers seeking car repairs have experienced a dip in satisfaction overall for the first time in nearly three decades, and Ford Motor Co. — despite touting its dealer model as a competitive ...

Chevy trucks top the charts for customer satisfaction with the service offered by Bow Tie dealerships for the mass-market brand’s pickups, including the Chevy Silverado and Chevy Colorado, according ...

TROY, Mich.--(BUSINESS WIRE)--While customer satisfaction with the dealer service experience has rebounded this year, dealers continue to grapple with parts and labor shortages that are fueling longer ...

GMC scored solidly above average in the J.D. Power 2025 U.S. Customer Service Index (CSI) Study, showing that customers are generally quite satisfied with the quality of service – including both ...