Forbes contributors publish independent expert analyses and insights. Mark Settle is a seven time CIO and the author of two books on IT management. Perhaps Sam Altman is right. Perhaps agentic AI ...

AI at work. Average users save 2.2 hours a week. Deliberate users save 9 or more. The gap is not the tools — it is the deployment.

As technology continues to evolve, so does the future of service operations and in particular how knowledge can improve productivity and knowledge worker outcomes. Advancements in natural language ...

In 2023, two major themes shaped much of the coverage of generative AI: Its unique capabilities in customer experience (CX) and unified communications (UC) and how enterprises should protect their ...

Company expands Aviator strategy with the introduction of MyAviator, a Secure Personal AI Assistant At the heart of this strategy is the OpenText Aviator suite—AI-powered assistants designed to ...

HOUSTON--(BUSINESS WIRE)--A new APQC study found that the average knowledge worker spends only 30 hours out of a 40-hour week on productive work, resulting in lower job satisfaction and greater ...

While most knowledge workers say they are well-equipped to work from home, many feel hybrid working makes their job more difficult. A Censuswide survey for Scalable Software, based on a poll of 2,000 ...

By: Fabrizio Dell'Acqua, Edward McFowland III, Ethan Mollick, Hila Lifshitz-Assaf, Katherine C. Kellogg, Saran Rajendran, Lisa Krayer, François Candelon and Karim R. Lakhani ...