Crave can exclusively reveal the malaise at the heart of O2 customer support. The mobile network's problems, we have discovered, stem from a peculiar recruitment policy -- namely offering employment ...

Virgin Media O2, the owner of the UK’s nationwide O2 mobile network, is the last of the country’s telecoms providers to be turning off its old 3G network. EE, Three and Vodafone have already turned ...

Designed to provide customers with a range of exclusive rewards, prizes, and experiences every Monday, the program represents a significant refresh of O2’s Priority service, which is available to all ...

As part of its ongoing customer service transformation, Virgin Media O2 has created and launched its own AI tool, Lumi AI, that helps agents by analysing conversations in real-time and providing ...

O2 is set to shut down its pay-as-you-go data-only mobile SIM service later this month, a move that will affect those who currently rely on these SIMs for internet access. These data-only SIM cards ...