Todd Pruzan, HBR: Welcome to the HBR Video Quick Take. I’m Todd Pruzan, Senior Editor for Research and Special Projects at Harvard Business Review. For customer service operations today, artificial ...

AUSTIN, Texas--(BUSINESS WIRE)--Lifesize®, a global innovator of immersive enterprise communication solutions, today announced the launch of CxEngage Video, a new native video solution for cloud ...

In March and April 2020, when the pandemic headwinds were strong, many predicted that companies would crumble, but we have seen many of these companies pivot, survive, thrive and accelerate growth ...

Four years ago I spoke to Matthias Murin, who was, at the time, Group Manager Customer Service at DocMorris, a Dutch online and mail-order pharmacy that provides medicines primarily to customers in ...

When was the last time you used video or screen-sharing? Perhaps just today at a work meeting or over the last weekend when calling a distant relative or a child away at college? Or -- let’s be ...

Rolled out in 2013, the Mayday video chat feature gave Fire tablet users access to a live rep on screen who could control and annotate the screen for assistance. (Amazon Photo) Amazon is pulling the ...

Most quick-service restaurants rely heavily on recurring diners to drive business growth. Take Chick-fil-A, for example—92 percent of its customers visit on a monthly basis. Encouraging visitors to ...

Timely replies and human-centered support on social media aren't optional anymore – they're expected. Here’s what brands need to know to get it right. Every tweet, direct message, and comment holds ...

Discover how top brands create unforgettable customer service experiences that enhance loyalty, build trust and keep people coming back for more. At the heart of this experience are common triggers ...