During a recent visit to a skilled nursing facility, a nurse made an insightful comment that stuck with me: “You can’t unscramble eggs.” This simple yet profound statement highlighted the difficulty ...

Are you relying on gut feel to diagnose difficult problems in your organization? If the answer is yes, there is a good chance you are going to be led astray. Why? Because “until you really take the ...

Do you play pool? I sure don’t. But I know enough about the game to use it as a metaphor for the hidden reasons we don’t do what we say we will. The object is to get balls into pockets using a big ...

The ability to solve complex problems effectively has become a defining factor for success. Yet, despite the abundance of tools and methodologies available, I've noticed organizations often struggle ...

When Dr. Casey Means appeared before the Senate Health Committee last Wednesday, she offered a simple explanation of her approach to medicine. “Our nation is angry, exhausted, and hurting,” she said. ...

As discussed here, when stressed, humans, like other animals, tend to become aggressive, flee, or inhibit action. But aggression can lead to a tragic spiral of violence and retaliation. And flight ...

Application inefficiency usually isn’t caused by a major bug. More often, it results from small oversights, technical shortcuts and misaligned processes. When these issues accumulate over time, they ...

At an Huntsman Cancer Institute Clinic, providers are often delayed in how soon they see a patient during a new visit appointment. Typical delays (wait time) from check-in to provider page was 20 ...

Re “Nearly 20% of San Diego fires ‘likely’ began by homeless encampments, data shows” (March 10): Duh! Having experienced a fire from a homeless encampment, it seems to me that the root cause is not ...