Service-level management in the past took a “speeds and feeds” approach – service-level agreements contained specific service-level objectives centered around metrics such as performance and ...

Opticom has always operated on the basis that understanding the financial and business impact of delivering a successful service ought not to require labyrinthine provisioning. In fact, Opticom’s ...

Newton’s Third Law of Motion states, “For every action, there is an equal and opposite reaction.” That law holds true even when applied to the deceptive and fraudulent actions of some major players in ...

At Hudson’s Bay Company in Ontario, storage provisioning is often a time-consuming series of handoffs between users and technical support. That’s why Laurence Whittaker, supervisor for Enterprise ...

Travel managers are increasingly relying on service-level agreements (SLAs) to monitor and manage relationships with travel management companies, technology providers and other suppliers. BCD Travel ...

Before you sign on the dotted line and commit to an ASP, be sure you know exactly what kind of service you'll be guaranteed You've heard the application service provider (ASP) hype, and you're finally ...

After a rollercoaster ride in IT investment over the past few years, many organisations are beginning to look at how they use information technology in a more strategic manner. Most critical business ...

Axios Systems is a leading provider of IT Service Management (ITSM) solutions. Its customer-centric approach, combined with its award-winning software, enables customers to improve their Service ...

Networks to be managed at enterprise level. The command in charge of the U.S. Army’s information systems is refocusing the way it provides services to its 1.3 million users. For the first time, Army ...

Q: Our agency has been selected to handle business travel for a major corporation in our area. The corporate travel manager has told us that the corporation wants a written contract with a "service ...