$195K state grant will launch new Carroll addiction recovery peer service program ...

When Ryan Hampton was recovering from opioid addiction in 2015, he remembers turning on the television at the recovery house where he was staying and seeing something remarkable: A rally, called ...

Rubrik and Rackspace Technology have launched the Rackspace Cyber Recovery Service, a new managed service targeting customers using public cloud platforms. This service combines Rubrik's data ...

According to the Beryl Institute, patient experience is the sum of all interactions, shaped by an organization’s culture, that influences patient perceptions across the continuum of care. During a May ...

GERMANTOWN, Md.--(BUSINESS WIRE)--Recovery Point Systems, a leading provider of cyber resiliency and business continuity solutions, today announced a major enhancement to its Ransomware Recovery as a ...

Increasing cyber threats propel the Disaster Recovery as a Service (DRaaS) Market, as businesses prioritize resilient solutions to safeguard against data loss. Digitalization and the imperative for ...

Phil Goldstein is a former web editor of the CDW family of tech magazines and a veteran technology journalist. He lives in Washington, D.C., with his wife and their animals: a dog named Brenna, and ...

Research by Enterprise Strategy Group (ESG) suggests more than half of firms now use DRaaS. That’s because DRaaS allows customers to recover quickly from a disaster or other outage, but without the ...

There are important lessons to be learned from AT&Ts two failures last week. First, their widespread system outage was a classic, preventable, basic failure. Then they added insult injury with a $5 ...

I have a favorite customer service anecdote that I’ve been using in most of my workshops for many years. Some may even say that I need a new story! However, the reason I stick with this story is ...

Life doesn't always go perfectly. Neither does business. From time to time, mistakes will happen, and we will let customers down. And while service missteps are always upsetting (to the customer and ...