YAKIMA, Wash. - Knowing your customers and what they want is key to staying in business, Jim Wilbanks will tell you. Housed in a red cinder block building on Fruitvale Boulevard is his small store, ...

Inside Walter’s Hardware in Wilkes-Barre, customers often can find parts they can’t get at big-box chains. Walter Letanski, the second-generation owner of Walter’s Hardware, said when something breaks ...

WATERLOO, Iowa --- When consumers need to remodel a living room or fix a drain, the names of big-box hardware stores may come to mind. But the fresh scent of turpentine isn't exclusive to corporate ...