There’s a fatal flaw built into any new computer you buy. The same flaw can be found in the new HDTVs at the store, the fanciest cellphones and in anything with an AC cord or batteries. The flaw is ...

Tech support scams have become big business for criminals, so don’t expect them to stop over the holidays. In fact, the FBI’s most recent Internet Crime Report lists tech support fraud as one of the ...

With proper planning and management, providing effective after-hours technical service and support can deliver a significant competitive advantage. Here are six recommendations, created by Erik Eckel ...

Although consumers and business clients are much more tech-savvy, in general, due to an increasing use of technology, it's still important to provide services like a help desk, knowledge base and ...

One of the keys to customer satisfaction and retention in enterprises is the level of technical support available to the customers. With this in mind, businesses always look for measures to provide a ...

SAN FRANCISCO--(BUSINESS WIRE)--HDI, the leading organization dedicated to elevating service and support across the enterprise, today announces the “The State of Technical Support in 2024,” a ...