Almost 10 years after the student-run technology help desk launched at Burlington High School in Massachusetts, it’s not only popular, but also offers a wealth of examples of how to help students ...

Readers really enjoyed our last compilation of “Crazy questions that stump the help desk,” and many sent in stories of their own bizarre experiences with users for everyone to enjoy. One reader ...

When an employee or customer needs virtual technical assistance, an agent from a remote help desk can resolve the issue quickly and conveniently. As many businesses around the U.S. have permanently ...

Computerworld.com's "Help Desk" e-mail submission page is designed so readers can report site problems or ask questions about how the site works. But their requests for help go far beyond that.

Whether running a startup or a more established outfit, small business owners have a lot to think about. When help is on hand in the form of automation tools, small businesses have a chance to improve ...

As an engagement intern at KPCC-LAist, I expected to get a few bylines and learn the basics of engaged journalism. But I started in late February, just weeks before the pandemic took hold in the ...