Nasdaq

TransUnion Study Reveals Phone's Critical Role in Customer Engagement Despite Rise of Digital Channels

A recent study by Forrester Consulting, commissioned by TransUnion, reveals that despite the growing use of digital communication channels, the phone remains a vital tool for businesses, with 86% of ...
Business Wire

Medallia Client TransUnion Earns Award for Excellence in Customer Experience

PLEASANTON, Calif.--(BUSINESS WIRE)--Medallia, Inc., the global leader in customer and employee experience, today announced that long-standing client TransUnion (NYSE: TRU) has won the 2025 Gold ...
Seeking Alpha

TransUnion Research Finds Outdated Contact Data Negatively Impacts Customer Contactability, While Increasing Susceptibility to Compliance And Other Risks

CHICAGO, Aug. 02, 2023 (GLOBE NEWSWIRE) -- TransUnion (TRU) research featured in a newly released eBook shows outdated and changing customer contact data used across the omnichannel experience is a ...
The Fast Mode

TransUnion® Branded Call Display: Transforming the Customer Experience, One Call at a Time

Amongst prominent awardees, TransUnion® emerged as the winner of the highly-coveted Digital Identity Innovator title – an honour recognising next-generation solutions enabling secure digital ...
Seeking Alpha

Medallia Client TransUnion Earns Award for Excellence in Customer Experience

TransUnion's innovative approach to leveraging CX insights to improve customer and agent experiences landed the organization the “Customer Service Team of the Year Award” “The Stevie Award recognition ...