Salesforce today announced Einstein Service Agent, Salesforce’s first fully autonomous AI agent. Einstein Service Agent makes conventional chatbots obsolete with its ability to understand and take ...

NEW YORK, Nov. 19, 2024 (GLOBE NEWSWIRE) -- EXL [NASDAQ: EXLS], a leading data analytics, digital operations, and solutions company, has been awarded a contract to manage the service desk operations ...

Nearly 10,000 customer care agents will be empowered with AI-driven capabilities, leading to faster resolution times and better customer experience RIVERWOODS, Ill., April 9, 2024 /PRNewswire/ -- ...

SAN FRANCISCO, Feb. 25, 2025 /PRNewswire/ — Jotform, a leading online form builder and automation platform, is revolutionizing customer service with its launch of Jotform AI Agents. Jotform’s ...

Elemica, a leading provider of digital supply chain execution and orchestration solutions, and the premier multi-enterprise ...

Artificial intelligence-powered customer service startups Decagon AI Inc. and Neuron7 Inc. both announced big funding rounds today, with the former closing on a hefty $65 million investment, and the ...

Oracle is working to help utilities streamline call center operations, lower operating costs, and elevate the customer experience for millions of people around the world. The new AI capabilities are ...

Service, service, service. That’s been the call for businesses that want to keep their clients happy and turn one-time customers into lifelong fans. Now, however, the focus has moved to brilliant ...

This story was originally published on CX Dive. To receive daily news and insights, subscribe to our free daily CX Dive newsletter. Digital product passports have the potential to revamp the customer ...