Zoom is expanding its collaboration with voice biometrics company by adding its identity authentication and deepfake ...

Insurance brand Aflac is piloting generative AI company-wide, including integrating it into its call center. SVP Keith Farley ...

Good morning. Thank you for joining us today. I'm Mike Spencer. Today's session is going to be focused on providing an update on our customer momentum and customer success. As you heard yesterday on ...

The Social Security Administration (SSA) has said its phone service has improved markedly in 2025 after a Democratic lawmaker called for a review of its customer service operations. A review by the ...

Zoom changed its terms of service to say that it won’t use any customer content — at all — in training generative artificial intelligence models. The update ...

UPDATE: Sep. 30, 2024, 9:43 p.m. EDT At 7:18 p.m. ET, Verizon said that it has "fully restored today's network disruption that impacted some customers." Check out our live blog coverage on the Verizon ...

The company will roll out new terms next week that clarify what it can and can’t do with its users’ data. The company will roll out new terms next week that clarify what it can and can’t do with its ...

A temporary network disruption that affected AT&T customers in the U.S. Thursday was caused by a software update gone wrong, according to preliminary information from two sources familiar with the ...