We noted in our blog a week ago that over the next decade, the PSTN (public switched telephone network) as we know it will go away– replaced by a public VoIP infrastructure. While the economic and ...

Smooth call routing can help change the way a customer sees your business. Learn how efficient call management positively impacts both efficiency and customer satisfaction. You’re busy, your customers ...

In this test we compared the telework offerings of five leading IP telephony vendors – Alcatel, Avaya, Cisco, Mitel Networks and Nortel – under real-world IP WAN conditions. IP telephony is extending ...

With a big feature set and affordable plans, Zoom Phone is the best VoIP phone service for most SMBs. It’s also easy to configure and use, allowing you to hit the ground running.

In addition to video conferencing, VoIP systems have features like file-sharing and one-to-one and group messaging so you can quickly and easily share and receive information to keep your business ...

VoIP systems helping small businesses reduce costs, improve flexibility and streamline communication without compromising ...

If you want to unify internal video meetings with your business phone system, Zoom Phone’s highest-tier Business Plus plan is ...

Call Center: What's the real value of IP in the call center? Is it something that managers and in-center personnel need to worry about? Oscar Alban: The real value of IP is that it provides the ...

A host of new internet telephony initiatives has sparked a debate about how secure these systems are. US internet service provider AOL recently said that it would roll out a voice-over IP (VOIP) ...