SAP AG next year plans to extend its Web-based customer support product with co-browsing to enable a customer and customer service agent to share a Web session. Also planned for the product, called ...

When Web-based self-service is good, it’s really good. Customer satisfaction soars and call center costs plummet as customers answer their own questions, enter their own credit card numbers and change ...

When it comes to Web recourses, consumer-centric companies are still failing to meet expectations, according to a new study of nearly 1,000 such companies and online shoppers. Just 44% of consumers ...

“This is a very exciting example of how we defy convention by being the first mainstream brand to publically communicate with consumers on a third-party web site for anyone to see,” said Frank Ferrara ...

GREENSBORO -- In my continued search to save you time and money, today we celebrate the merchants who make life easier online and off. Over the past almost decade of tested thousands upon thousands of ...

BURLINGTON, Mass.--(BUSINESS WIRE)--Nuance Communications (NASDAQ:NUAN) today announced that it has signed an agreement to acquire Varolii, the leading provider of cloud-based outbound customer ...

Ford India today launched 'My Ford', a web-based customer relationship system that offers customers a personalised and secure platform that will manage all aspects of their vehicles. The Business ...

With its Automated Service Agent platform Microsoft is looking to change the face of Web-based customer service by providing more intuitive interaction between online merchants and people doing ...

Generac Mobile introduced an interactive new web-based training program for all customers who sell or service the company’s products. The new program went live March 14, and includes learning modules ...

Working in the Internet industry today is no cakewalk, but that’s not deterring Charles V. Callahan, who has been named president and CEO of PeopleSupport Inc., a 3-year-old Web-based customer service ...