When you can handle banking transactions on your smartphone, it’s easy to think that customer service isn’t really important — until there’s a problem. “A lot of people shop prices. At that point, ...

Forbes contributors publish independent expert analyses and insights. Jack Kelly covers career growth, job market and workplace trends. Customer service workers have a challenging and mostly thankless ...

NEW BEDFORD - Christopher J. O’Neil, Vice President of the Tomlinson & O’Neil Insurance Agency of New Bedford, has recently announced that Germana Farias has joined the agency’s personal lines ...

“Well, haven’t you ever heard that the client is always right?” one client raged over the Zoom conference call. “We don’t understand why it has taken so long to close our monthly financials, and ...

Opinions expressed by Entrepreneur contributors are their own. Your customers’ expectations are increasing. Experts say this is one of the top challenges companies will face in 2023. And in today’s ...

Whenever we begin a new client relationship, one of the steps we take is to obtain online Canada Revenue Agency access to view their tax information through CRA My Account’s Represent a Client service ...