Genesys introduces a new “agentic virtual agent” powered by Large Action Models (LAMs), which is designed to complete customer service tasks across enterprise systems rather than only respond to ...

CX software provider Genesys unveiled Genesys Cloud Agentic Virtual Agent, positioning it as the industry’s first agent built on LAMs. Enterprise customer experience softwares have increasingly leaned ...

Credit: VentureBeat made with Nano Banana Pro via Fal.ai The generative AI era has sped everything up for most enterprises we talk to, especially development cycles (thanks to "vibe coding" and ...

Sequels carry certain expectations with them, like the promise of building on the promise of what came before and correcting past mistakes. Bandai Namco’s Code Vein 2 is exceptional in that it manages ...

Claude Code generates computer code when people type prompts, so those with no coding experience can create their own programs and apps. By Natallie Rocha Reporting from San Francisco Claude Code, an ...

Voice Call Quality Retrieves voice call quality metrics for one or more conversations by ID Conversation Sentiment Retrieves the sentiment for one or more conversations by ID Conversation Topics ...

This voice experience is generated by AI. Learn more. This voice experience is generated by AI. Learn more. Anthropic launched Cowork, bringing the autonomous capabilities of its developer-focused ...

The cloud industry is entering a stage of hypergrowth driven by generative AI, hybrid and multi-cloud adoption, and global data acceleration. In 2025, global cloud infrastructure (IaaS) spending ...

Developers are navigating confusing gaps between expectation and reality. So are the rest of us. Depending who you ask, AI-powered coding is either giving software developers an unprecedented ...

Recent customer examples include Rochester Regional Health, which implemented Genesys Cloud Agent Copilot and realized a 20-second reduction in average handle time, and multinational digital financial ...

Genesys Recognized as a Leader in the IDC MarketScape: Worldwide Conversational AI Platforms for Front-Office Use Cases 2025-2026 Vendor Assessment Genesys, a global cloud leader in AI-Powered ...